Customer Care

ORDERS


Once received, your order will be filled as quickly as possible. Please allow 0-2 weeks for delivery of most goods within North America, and 2-4 weeks for overseas orders. We will notify you as soon as possible of any delays. We will do our best to meet your deadline.

 

SHIPPING

We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the shipping option you choose. Depending on the shipping provider chosen, shipping date estimates may appear on the shipping quotes page. Once you place your order, you will receive a confirmation email to the email address you provide upon checkout.

We do not ship to PO Boxes.

Estimated arrival times are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. 

If you have any questions, please contact customer service here.

 

RETURNS

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, such as book, ebooks, food, newspapers or magazines cannot be returned. 

Per our company policy you can return your item for store credit. The customer is responsible for all return shipping charges, with the exception of defective item situations. Please write on your email the reason for your return and what you would like us to do for you.

To return an item, please email us here.

 

EXCHANGE

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at.

To exchange an item, please email us here.

  

DISCOUNT CODES 

If you've received a discount code, you will be prompted to enter it in AFTER you go through check out and BEFORE you finalize the amount paid.

The discount will be applied to the original purchase amount, which does not include taxes and shipping. Tax is calculated on the price AFTER the code is applied. Shipping is also added to the amount and must be paid.

 

TAXES

American customers will pay taxes according to their state rate. International customers are responsible for all taxes and import duties levied by their respective countries.